Shipping & Returns

Every Gracefully Created basket is made by hand, just for you and the person you're celebrating. Here's how we make sure it arrives beautifully, and what we'll do if it doesn't.

Shipping

  • We ship by USPS with tracking to all 50 states, including Alaska and Hawaii. Packages to Alaska and Hawaii can take about a week, so please order early.

  • Shipping is free on every order.

  • Free local delivery: we hand-deliver for free within about 15 miles of Fort Myers, including Lehigh Acres and Estero, every Monday and Thursday. Please order at least 2 days ahead, and choose local delivery at checkout.

  • Company orders: we deliver company gifts to offices and homes in Fort Myers, Naples and Sarasota. Please call us at 239.490.3710 to schedule your delivery time.

  • Baskets ship within 48 hours of your order. We pack and ship orders Monday through Friday. Orders placed after 2:00 PM Eastern, or on weekends, begin processing the next business day. For birthdays, holidays and other special dates, please order early so your gift arrives on time.

  • Please double-check the delivery address before you check out. We can't refund or resend a basket that went to an address entered incorrectly.

If something isn't right

We pack every basket with care and take a photo before it leaves us. If your basket arrives damaged, is missing an item, or isn't what you ordered, we'll make it right.

Just email us within 48 hours of delivery with your order number and a photo of the basket and the box. We’ll send a replacement item or give you a refund for the affected part of your order.

Lost or late packages

If tracking shows your basket hasn't arrived 3 days after its expected delivery date, please contact us. We'll work with USPS and with you on a replacement or a refund. Once a package is with USPS, we can't control weather or mail delays, but we'll always help however we can.

Returns

Our baskets are custom-made and include food and personal care items, so we can't accept returns or exchanges, and we don't offer refunds if you change your mind. Thank you for understanding.

Allergies and special requests

Happy to help! Let us know in your order notes if you'd like us to leave anything out. Many items come from other makers, so we can't promise a basket is completely free of allergens.

Substitutions

Each basket is handmade, so items may sometimes be swapped for something of equal or greater value.

Cancellations

  • You can cancel within 24 hours of ordering for a full refund, as long as we haven't started on your basket.

  • Once supplies have been purchased for your order, we're not able to offer a refund.

  • Company orders: a 50% deposit reserves your order. Once supplies are purchased, the deposit can't be refunded.

Questions?

We're always happy to help. Email info@shopgracefullycreated.com or call 239.490.3710.